Orders

What payment methods are available?

We accept the following payment methods: Visa, Mastercard, Solo, Maestro, Visa Debit, Visa Electron, American Express, Klarna and PayPal. Please note that all prices on www.paradiserowlondon.com are in United Kingdom Sterling (GBP £). We advise customers outside the UK to check currency exchange rates between GBP £ and the local currency before placing an order on www.paradiserowlondon.com.

Are my card details secure?

At Paradise Row, we have created a secure online shopping experience where your online security is of utmost importance. Please see our privacy policy for further information.

Do you offer price adjustments or promotions?

We have taken great care to ensure prices are accurate. Prices may change over time and the correct up-to-date prices will be applied when you select an item from the shopping list and add to your current basket. Promotions and prices you see in stores which stock our products do not apply to www.paradiserowlondon.com, and vice versa.

Can I amend or cancel my order?

Please see our Returns and Exchanges page for further details.

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Account

Do I need an account to place an order?

You do not require an account to place an order. However, if you join our community by subscribing to #paradiserowcurates, you can receive £25 credit towards your first order.

What do I receive if I subscribe to the #paradiserowcurates newsletter?

The creative Londoner's digital digest. Expect the latest in openings, pop-ups, exhibitions and exclusive interviews straight to your inbox each month. You will also receive all the latest updates on our new product launches, as well as news and information about what we are up to.

Delivery

What are my delivery options?

We currently ship to the UK as well as internationally. We use DPD/DHL/Fedex to deliver our orders.

How much is UK delivery and how long will it take?

UK delivery is £7.95 and tracked. Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 1-3 working days. Please allow up to 5 working days for delivery once you have received confirmation of your order.

Please allow an additional 5 working days for personalised items.

Please note that some items in the Studio Collection are made to order so please allow 2-3 weeks from receipt of this email.

Your order will be shipped by courier service once payment has been approved and the delivery/billing address has been verified.

How much is international delivery and how long will it take?

Large Items: Europe £15, rest of world £25

Small Items: Europe £12.95, rest of world £17.95

Will all of my items be delivered together?

Yes.

How can I track my parcel?

You will receive a personal email once your order has been dispatched with a tracking number for your reference.

Will I need to sign for my order?

Yes, all deliveries require a signature upon receipt.

Can I change my delivery address?

Provided your order hasn't yet been dispatched, we will do our best to accommodate changes where possible. Please email info@paradiserowlondon.com quoting your order reference.

What do I do if I never received my order?

Please contact us at info@paradiserowlondon.com and we will get back to you ASAP.

What do I do if I received a defective order?

All of our products are handmade with care and attention and quality checked before dispatch. In the unlikely event that your order is damaged, please contact us at info@paradiserowlondon.com.

Returns

What is your returns policy?

Please see our Returns and Exchanges page for further details.

How will I know if you have received my return?

Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.

You will receive email confirmation once your return has been received and your refund completed.

How long will it take to receive my refund?

Please see our Returns and Exchanges page for further details.

What is your returns address?

Paradise Row Studios

Unit 16, 7 Wenlock Road

Hoxton

N1 7SL

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Sustainability

Where can I find information on sustainability?

To read more about how Paradise Row is working towards a more sustainable future, please visit our Sustainability page.

If your question has not been listed above, please feel free to get in touch with us at info@paradiserowlondon.com and we will be happy to help you.